Session 3: Assigment One Question

Online Booking

Select Dates > Select Flights > Fare Details > Passengers > Payment > Confirmation

Most of the HK's people don't have patience on waiting, also they don't waste their time and energy on repeat action. CRM can be improving "History System" to LET'S customer only for few clicks to completed flight reservation. (e.g. only select my ID & password, its shown flight history to let me choose silimer flight, meal favor, pay history-credit card...etc.)

Benefits, Customers interacting with a company perceive the business as single entity, despite often interacting with a number of employees in different roes and departments (Sales, marketing, management…etc.). CRM is a combination of policies, processes, and strategies, implemented by an organization to unify its customer interactions and provide a means to track customer information. It involves the of technology in attracting new and profitable customer.

Information gained through CRM initiatives can support the development of marketing strategy by developing the organization's knowledge in areas such as identifying customer segments, improving customer retaliation improving product offerings (by better understanding customer needs), and by identifying the organization's most profitable customers.

Session 2: Assigment One Question

SAP & ERP

i) Involved Sales,Warehouse & Shipping Dept.
ii) Order – to – delivery process as below: -

SALES
Receive Customer Order --> Using a real time inventory to confirm the stock status --> Create Sales Order --> Post to Warehouse for arrange shipment

WAREHOUSE
Go through with Sales order information (Customer Name, Ship to address, item no and more)--> Generate a Delivery Order and Packing Skip with serial no. from Pick and Pack Manager --> Post shipment

SYSTEM AUTOMATIC
Update an inventory --> sent shipping confirmation to customer (included tracking no. and shipment details ---> inform to salesman the about shipment status

iii) Investing in ERP/SAP, Companies would be consider which business they will grow and maintains. What are the benefits they using an ERP system? Costing for development and maintenance? How many Customers we need to support? How many employees and department will be involved? How large a business we need to grow and maintain? What’s the further business planning? It is important things need to Considering. Normally, the ERP system is not suitable for a small business which development cost more than HK$50/k it was very difficult to afford.

Session 1: Assigment One Question

Asia Miles is Asia's leading travel reward programmed, offering us many exciting rewards to match our lifestyle. And there are so many ways to earn Asia Miles. To earn Asia Miles, simply do what you normally do every day – and then just present your card! Travel the world with our 20 airline partners, including Cathay Pacific and Dragon air. Stay at a huge range of international hotels. Then keep on earning with dining, transport and other activities.

We can earn even more Asia Miles when we use our credit cards with their partners! For example, we can earn miles by dining at a partner restaurant, and earn again by paying for our meal with a partner credit card that converts our credit card points into Asia Miles.


Asia miles offering information system let us easy to use
Airline Earn Calculator and Non-Airline Earn Calculator to calculate how many miles we can earn from our different categories.

After you earn your miles, you can though the internet to redeem your rewards from our nine categories: Flights, Hotel and Holiday Packages, Wine & Dine, Leisure & Sport, Electronics & Accessories, Household & Other Merchandise, Gifts, Flowers & Hampers, Car Rental & Transportation, and Health & Beauty.

Mobile Channel, Get up-to-the-minute Asia Miles information while you're on the move with your Web-enabled mobile phone. Just type m.asiamiles.com into your phone browser and bookmark this address for continuous use. We can check a mileage balance, registered promotion, find partner restaurants, retrieve latest new…etc.

Invitation...